Frequently Asked Questions

  1. What is "Premise Information" for 9-1-1 calls?
  2. How many people can live in our home?
  3. I have a sprinkler system in my house. Does the Association inspect it?
  4. I would like to make some changes to the outside of my house...like the deck. How do I do that?
  5. I need to reserve some parking spaces for a party. How do I do that?
  6. Someone is parking in my "reserved" parking spot. How do I get them towed?
  7. When am I allowed to play in the baseball field at the Recreation Center?
  8. When does snow removal start?
  9. When is the trash collected?
  10. How do I get on the Exton Station email list?
  11. Is there a risk of getting spammed by providing my email address?
  12. About how many emails will I receive?
  13. Can I start a camp fire or wood fire outside my house?
  14. The tennis courts are nice. How do I get a key for them?
  15. How do I arrange to rent the Association club house for a personal event?
  16. What do I do if I see non residents running their dogs in our field, and not picking up after the pet?

1. What is "Premise Information" for 9-1-1 calls?
The 9-1-1 Communication Center is staffed 24 hours a day, seven days a week to provide the citizens of Chester County with emergency call receipt, interim assistance, response coordination and responder dispatch. The dispatchers in the 9-1-1 Communication Center receive training on how to notify and coordinate police, fire, rescue, and ambulance responses in a variety of situations from routine to major disaster.

Premise Information is attached to an address in the Chester County Computer-Assisted Dispatch (CAD) system. This information is presented each time a call is entered for that address.

This information is used to alert responders of special circumstances at a specific address. The information is only viewed by responders and is not broadcast over a radio system.

Examples of information which may be helpful to responders:

  • Persons needing assistance to evacuate
  • Persons with specific health issues
  • APNEA Monitor
  • Speech/Hearing Impaired
  • Severe allergies
  • Dangers to responders
  • Storage of Black Powder
Premise information must be submitted yearly to keep the information accurate. All premise information is automatically removed from the system after one year.

If you would like information placed in the Chester County CAD system, please contact Officer Robert T. Detweiler at 610-363-0200 ext 1922.

2. How many people can live in our home?

Per township ordinance and association policy : 'No more than three unrelated persons are permitted to occupy a single unit'.

3. I have a sprinkler system in my house. Does the Association inspect it?

The Township Fire Marshall has asked us to remind you that home owners are responsible for the sprinkler systems inside the home. Home owners need to have their sprinkler systems inspected annually. Some inspectors that are available to you are:

Keystone Fire Protection 888-641-0100

MARCO 610-363-2233

Metropolitan Fire Protection 484-421-3021

Victory Fire Protection 610-327-0300

These inspectors are not being recommended by the Association. They are simply businesses in the area that perform sprinkler inspections.

4. I would like to make some changes to the outside of my house...like the deck. How do I do that?

Before any changes can be made to anything outside of your house, you must fill out an Architectural/Landscaping Request form. The form can be found in the Community Documents section of the site. Please understand that in a condominium, home owners are not permitted to make any changes to the exterior of the buildings or the landscaping. If you are not sure if it applies to your unit, be sure to ask before doing any work. When unapproved changes are found during regular inspections, it is the responsibility of the home owner to pay to undo any changes that have not been approved.

5. I need to reserve some parking spaces for a party. How do I do that?

Residents are not permitted to reserve the unmarked parking spaces. They are on a "first come, first served" basis for residents and guests. It is not permitted to park so that you straddle the lines to reserve any parking spaces. Please be considerate of your neighbors. It is permissible for overflow parking to use the Recreation Center parking lot.

6. Someone is parking in my "reserved" parking spot. How do I get them towed?

The labeled parking spot for each unit is not "reserved". The numbered labels were put up years ago to help provide some guidance for neighbors to ensure that parking is fair. You are not permitted to have any vehicle towed from any parking space. If there are issues with abuse of the labeled parking spaces, please talk it through with your neighbors. If you cannot come to a resolution, feel free to contact the Management Office to see if some assistance can be provided.

7. When am I allowed to play in the baseball field at the Recreation Center?

Generally, the field is open on a first-come, first-served basis. Since so many of our residents are in the Exton Little League, we have worked out an arrangement with the League. They have been granted the use of the field for several days of the week in the summer. They also use it for one day a week in the fall. As part of this arrangement, The Exton Little League continues to maintain the field at their expense.

8. When does snow removal start?

Snow removal does not start until there is 2 inches of accumulation. 

9. When is the trash collected?

Trash is collected every Monday and Thursday. Bulk items are picked up only on Thursdays - one bulk item per unit. Recycling is collected every Monday. Trash/recycling should not be put out until after 6:00 pm on the day before scheduled pick-up.

10. How do I get on the Exton Station email list?

We have enabled a feature to send electronic newsletters/emails to interested residents to increase the information concerning our neighborhood and Master Board activities. To get your email added to the list to receive this information, please contact the Management office. The email must contain the following information: Your name, Your address, Your phone number, Your email address. We need to collect these details to ensure that only residents will receive the emails. Once we have this information, your email will be added to the list.

11. Is there a risk of getting spammed by providing my email address?

The email address is put into a list that is maintained by Exton Station. There is no access to the email lists from outside of Exton Station.

12. About how many emails will I receive?

We do not expect a very high volume of emails.

13. Can I start a camp fire or wood fire outside my house?

The West Whiteland Township Fire Code prohibits open burning of any kind. The exceptions are cooking devices (used exclusively for cooking) such as gas grills, charcoal grills or other U.L. approved cooking appliances. There are some Township Parks that are equipped with charcoal grills for resident use. If you witness anyone burning illegally you should contact the West Whiteland Police (911) who will handle it. The offense is punishable by a fine of $100-$1000.

14. The tennis courts are nice. How do I get a key for them?

You will need to fill out the tennis court key form found on the Community Documents page and send it to the management office.

15. How do I arrange to rent the Association club house for a personal event?
  • Contact the management office at 610-524-6336 for date availability and information.
  • The rental fee is $150 plus a $200 security deposit that is returned once the facility is left in good condition.
  • The club house rental agreement form is available at the management office.

16. What do I do if I see non residents running their dogs in our field, and not picking up after the pet?

For non residents using the field to run their dogs, etc. we suggest calling the West Whiteland police dispatch at 610-692-5100 or 911 immediately. There are "private property" posts along the area behind the recreation center which indicate it is not for public use.